The Country Properties Pledge

To all our customers and colleagues. The safety of our customers and colleagues is paramount to us and below we outline our home visit procedures, this is our pledge to all of our customers.

As of Monday 19th July 2021, there is no legal requirement to wear face masks or practice social distancing, but we are still implementing and encouraging a number of measures to keep you, our customers, and our staff, safe. Thank you in advance for helping to keep everyone safe.

Our Pledge

  • We will be safe and healthy and we ask that you are too
  • We will ask to clean our hands on entry and on exit of any property and to limit social contact we will ask that all internal doors are left open
  • Where possible we will continue to limit social contact, and ask that only necessary people are on viewings and valuations.
  • We will encourage the use of face masks when visiting our offices and in properties, but these will not be enforced or a pre-requisite to any visit.
  • We will use our extensive technology to limit physical contact wherever possible
  • We will never forget our commitment to talk, to you, our customer
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First, we pledge that only safe and healthy people will visit our customers’ homes, and we will be well on the day of the appointment with no signs of illness in the past two weeks’. This includes any family the staff member lives with.

When we contact a customer to book in a valuation visit at the customer’s home we always ask if anyone in the property is showing any signs of illness and if so, for how long. If the customer has been unwell, we will ask how long the recovery has been for. 

We may wear a face mask in line where appropriate we may also wear disposable gloves.

On entry to the property we may ask if we can wash our hands and/or we may also apply sanitizer.  

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During the visit we will limit social contact where possible. To aid with that, please nesure only necessary viewers attend a viewing and necessary pople are present at a valuation or office visit.

To assist in this, it is better to have left all doors open and this will reduce any touching of handles and doors although these could be wiped down after the visit with sanitiser.

To limit social contact, where possible, all paperwork and agreements will be signed online via docusign. If that is not possible, we would book in an appointment for the customer to drop the documents in to the office. We would ask that these meeting times are booked in. Again, this is to ensure safety for everyone and avoid a number of visitors entering the office at any one time.

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